1^st Valley CU Upgrades

Dear Members,

Thank you for your patience, we are about ½ the way through all our upgrades.   Recently we have changed our core data provider from a product called Cubics to CU-Gold.  This change has greatly enhanced our flexibility and programs that we can support.   It also totally changed how we interface with the data of your share balances, accessing loan information, and processing applications.  Anyone who has experienced our on-line banking program “It’s me 24/7” will attest to how robust the new program is.  And, we just got started!   In addition to the basic program moving from one data processing system to another, we have been able to increase and improve our connectivity to our electronic  delivery systems.  We have already moved from “batch” ATM/Debit processing to “on-line” AKA real-time balance access.  That means that a transaction is instantly reflected on your account, which has greatly assisted members in balancing their accounts.  The next steps are:

-          Moving our Visa program to an on-line environment.

-          A move of our electronic funds processing company to better track, process, and enhance our interface with the outside providers of those transactions.  This new company will also increase our security measures.

-          Joining the Shared Branching Network.  On the day this is operational, we will have instantly opened 6,400+ new branch locations to serve you throughout the continental United States as well as Guam and Puerto Rico!

While the share and loan information moved over seamlessly, there have been some challenges along the way.  These were due mostly to the limited supplemental information that our prior data processor was able to provide.  We scrambled to put back in place your account distributions and the transfer amounts you had in place prior to the conversion.  This project is completed as far as we know.  Please check your statements and balances to make sure we have it the way you want.  If we made and error, we can quickly and easily set up the proper amounts and transfer the funds to where they should be.  

Also, the debit card accounts that were affected by the Hartland data breach (those that had to have new cards issued to protect your accounts) are encountering issues with their PIN’s moving over.  We are aware of this and here is the current solution:

If you still have your original PIN mailer that was issued, that PIN will work.  If you do not have that mailer, we can either mail a new PIN, or you can visit our office to re-select a new PIN.

We know we have taken on a very large and long program to enhance our level of service to our member/owners.  We very much appreciate your understanding and patience as we work through this intricate process.  We are also pleased with the amount of progress we have already accomplished.  We are systematically working through the changes and addressing issues as they arise.  The Board and Staff have worked hard to make your credit union a vital and effective place for you to transact your financial affairs.

We will be posting more information as we progress to make you aware of the new programs that you can utilize along with the very innovative service enhancements that will be available.